One of my favorite movies is Holes. I love the inspirational theme of how no matter where you are in life, you will always end up where you should have been all along. But I always remember Sigourney Weaver when I hear someone say, "Excuse me?"
Of course, the character she plays in this movie is a person that is annoyed by her present circumstances and how she can't find her grandfather's treasure, hence the holes these kids are digging. (Sorry, movie spoiler) The expression, "Excuse me?" in this movie was used to be rude and confrontational. What I would like to talk about on this blog is the ever forgotten "Excuse me?" where you are expressing a polite way of saying, "Can you repeat that again?" Which is part of having great communication.
Many businesses have resolutions that by now have been forgotten if a plan was not established. One of those resolutions on the top of every list for 2018 was: "Having great communication." Not only should great communication happen between client and business owner, but excellent communication starts within the company before the conversation is extended outside the business circle. Taking care of your communication before it goes out to your customers will eliminate misunderstandings and frustrated clients. But what is most important is that as your communication skills improve within your organization and with your clients, your customer service will also thrive.
Why do I believe this?
The key ingredient in having great communication skills is listening. When you don't listen to someone, you miss out on the specific need of that person. Most of the time the person receiving the communication can't wait to give their two cents and losing valuable information that will prevent them from delivering what the other person is expecting. So how can I brush up on my listening skills?
It is as easy as 1, 2, 3.....
1) Keep eye contact the entire time without making the other person uncomfortable.
2) Do not interrupt, let the other person finish their thought. (Don't you hate it when someone interrupts you? My point exactly!)
3) Ask questions to ensure you are understanding what they are communicating.
I'm sure there are many more steps we can take to improve our listening skills that will, in turn, develop your communication skills, but starting with baby steps is always the best route to success.
Let us know what you think about this new year's resolution and how you will improve your communicate skills in 2018.
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